We are continuing to work on a fix and have identified the issue. A fix is being deployed shortly.
Posted Sep 12, 2022 - 22:01 EDT
Identified
At approximately 16:50 EST today, we experienced a service disruption that may have affected a limited number of customers utilizing the Guarding Suite.
The incident's root cause is still under investigation; initial analysis indicates a database performance issue for some requests bringing the system to an impacting service disruption.
During this time, accessing zones and certain functionalities may be diminished. For any questions or concerns, please do not hesitate to contact our customer support team.
Posted Sep 12, 2022 - 21:19 EDT
This incident affected: Service Delivery (Guarding Suite).