Partial Outage with SMS and IVR services
Incident Report for TrackTik
This incident is closed.
Posted Sep 01, 2021 - 12:16 EDT
Twilio started seeing recovery for inbound calls to Twilio Canada Toll Free phone numbers.
We will continue to monitor to ensure a full recovery.
Posted Sep 01, 2021 - 08:51 EDT
Twilio is still reporting some call failures with Canadian toll free phone numbers.
Twilio SMS delivery delays are limited to shortcodes on multiple carriers networks. TrackTik is using 10-Digit Long Code SMS notifications and is not impacted by those SMS delivery delays.
Posted Sep 01, 2021 - 00:00 EDT
The issue is linked to the service of our sub-processor Twilio.
Posted Aug 31, 2021 - 19:18 EDT
We have reports of partial outages with our sub-processor Twilio on IVR and SMS services in Canada and for Canadian Toll-Free numbers.
Posted Aug 31, 2021 - 19:13 EDT
This incident affected: Communications (IVR/Call-in Phone Numbers, SMS Long Code, North America).