We will be undergoing scheduled maintenance during this time.
Posted Oct 19, 2026 - 14:19 EDT
Scheduled
We will be performing essential maintenance on our production database infrastructure, for short periods of time, between Oct. 21 and Oct. 26, 2026.
This update applies recent time zone changes, including those affecting Alberta and British Columbia. We plan to address Manitoba's time zone change on an upcoming maintenance window.
Impact: The maintenance is expected to result in approximately 10 minutes of downtime for affected environments.
Timing: Maintenance begins at 8:15 AM ET or 8:45 AM ET, depending on your environment. Your specific date and time will appear in your portal banner.
How to Check Your Maintenance Window: Because updates are being rolled out to different infrastructure groups on different dates, we are using in-app notification banners to communicate directly with affected clients.
- If you see a maintenance banner in your portal, your environment is scheduled for an update. The banner will display the specific date and time of your expected downtime.
-If you do not see a banner, your environment is not affected by the current maintenance window.
Posted Oct 19, 2026 - 14:17 EDT
This scheduled maintenance affects: TrackTik (TrackTik Cloud, TrackTik US, TrackTik Canada, TrackTik Europe, TrackTik Asia, TrackTik LATAM, Service Delivery, Business Management Suite, Data Lab, Mobile Guard App, Shift App, Email Notifications, IVR/Call-in Phone Numbers, SMS Long Code, North America, IVR Voice, North America, IVR Voice, Europe, Avalara Tax Calculation Service).