A fix has been implemented and we are monitoring the results.
Posted Sep 16, 2024 - 14:05 EDT
Identified
At approximately 13:15 EST today, we experienced a service disruption that may have affected a limited number of customers in the North America
The incident root cause is still under investigation; initial analysis indicates a database performance issue for some requests that caused a disruption of service.
During this time, the web portal may have been slow or unresponsive. For any questions or concerns, please do not hesitate to contact our customer support team.