This issue has been resolved. Watch Mode recordings can now be viewed and downloaded in the web portal. If you continue to experience problems, please contact Support. We apologize for the disruption this caused.
Posted Nov 11, 2026 - 13:52 EST
Identified
The issue has been identified and a fix is being prepared for deployment. Users may continue to experience blank video recordings or errors when downloading Watch Mode recordings until the fix is live. We will provide an update once the fix has been deployed. We apologize for any disruption caused.
Posted Nov 11, 2026 - 12:43 EST
Investigating
We are investigating reports of users being unable to view or download video recordings captured through Watch Mode (Recorded Interventions) in the web portal. Recordings may appear blank, or downloads may return an error. Updates will be provided as more information becomes available. We apologize for any disruption caused.
Posted Nov 11, 2026 - 11:45 EST
This incident affected: TrackTik (TrackTik Cloud).