tag:status.tracktik.com,2005:/historyTrackTik Status - Incident History2024-03-27T22:53:15-04:00TrackTiktag:status.tracktik.com,2005:Incident/203332582024-03-23T20:21:37-04:002024-03-23T20:21:37-04:00Issue with our upstream provider<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>20:21</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>19:37</var> EDT</small><br><strong>Investigating</strong> - Our upstream provider, Twillio, is currently experiencing an issue that is affecting our ability to send SMS to some customers. We will resolve this incident once we have received confirmation that our upstream provider has resolved the issue.</p>tag:status.tracktik.com,2005:Incident/196039732024-01-17T09:15:08-05:002024-01-17T09:15:08-05:00Upcoming Schedule Maintenance<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>09:15</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>09:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>12:24</var> EST</small><br><strong>Scheduled</strong> - We would like to inform you that on Wednesday January 17th at 9AM EST, we will be performing maintenance on US West (Oregon) clusters that will cause a downtime of up to 15 minutes. <br /><br />***This maintenance only affects clients on our US-WEST clusters. If you are impacted, you would be presented with a banner in your portal.***<br /><br />What to Expect<br />--------------<br />We will be using this time to apply upgrades and performance optimizations to ensure the stability of the software.<br /><br />During this maintenance window, users cannot access the web application (website), and features that require a connection will not be available in the TrackTik Guard Tour mobile application. Some examples of the affected components and features are:<br /><br /> - Signing and clocking in<br /> - Changing sites/zones<br /> - Dispatch/Runsheet completion<br /> - Notifications<br /> - Viewing Post Orders and Message Board<br /><br />Activities recorded on the mobile application during this period get uploaded to the server once the connection is re-established.<br /><br />Visit status.tracktik.com for updates or to sign up for maintenance and incident alerts.</p>tag:status.tracktik.com,2005:Incident/191102682023-11-14T10:41:11-05:002023-11-14T10:41:11-05:00Incident Type<p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>10:41</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>14:33</var> EST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>14:33</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>14:00</var> EST</small><br><strong>Identified</strong> - At approximately 13:22 EST today, we experienced a service disruption that may have affected a limited number of customers in the North American regions.<br /><br />The incident's root cause is still under investigation; initial analysis indicates a database performance issue for some requests, bringing the system to an impacting service disruption.<br /><br />During this time, the web portal may have been slow or unresponsive.<br />For any questions or concerns, please do not hesitate to contact our customer support team.</p>tag:status.tracktik.com,2005:Incident/183509242023-10-25T15:47:31-04:002023-10-25T15:47:31-04:00Issue with our upstream provider<p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>15:47</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>11:46</var> EDT</small><br><strong>Update</strong> - Progress has been made in addressing the ongoing issue with outgoing SMS messages and it's filtering. Two-way communication (for example shift offering, or schedule verification) has been resolved. One way communication (for example clock-in and report creation notifications) has improved and we are continuing to work to resolve it with our service partner.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>12:31</var> EDT</small><br><strong>Identified</strong> - We are currently experiencing reduced SMS functionality due to messages being blocked by US carriers (T-Mobile). This negatively impacts shift offerings by SMS and may impact other SMS functions. We are currently working to resolve this issue with our service partner and will continue to update.</p>tag:status.tracktik.com,2005:Incident/182505602023-08-24T20:39:58-04:002023-08-24T22:44:31-04:00Investigating a potential service disruption (Web portal/Shift App)<p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>20:39</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.<br /><br />We sincerely apologize for the performance issues that our clients experienced today. We understand how frustrating that can be. We want to assure you that our team is actively investigating the situation to prevent future occurrences. Even after the final resolution was put into place today around 18:06 EST<br /> <br />To give you a quick summary of what happened, we detected a high load on our servers. To prevent any further issues and ensure the smooth functioning of our services, we performed system and integrity checks that required us to suspend access for short periods. Hence, the maintenance pages are posted on your portals when you attempt to log in. <br /> <br />Once again, we apologize for any inconvenience this may have caused. We truly appreciate your patience and understanding. For any technical issues, do not hesitate to contact the support team. <br />Please do not hesitate to contact your Client Success managers should you require further detail than outlined here.<br /> <br /> <br />Regards,<br /> <br />Team Support</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>17:23</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented, and we are monitoring the results.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>16:16</var> EDT</small><br><strong>Identified</strong> - We are experiencing a service disruption that may have affected a limited number of TrackTik Cloud customers.<br /><br />The incident's root cause is still under investigation; initial analysis indicates a database performance issue for some requests, causing the system to impact service disruption.<br /><br />The web portal and the Shift App may be unresponsive during this time.</p>tag:status.tracktik.com,2005:Incident/181776322023-08-18T00:36:30-04:002023-08-18T00:36:30-04:00Performance Degradation<p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>00:36</var> EDT</small><br><strong>Resolved</strong> - Services are now fully operational again.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>17:12</var> EDT</small><br><strong>Investigating</strong> - Please be aware of performance degradation currently affecting Canadian clients.<br /><br />We'll provide an update once services are fully operational.</p>tag:status.tracktik.com,2005:Incident/181772712023-08-17T17:00:21-04:002023-08-17T17:00:21-04:00TrackTik Service Disruption<p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>17:00</var> EDT</small><br><strong>Resolved</strong> - Services have been restored.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>16:29</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing a service disruption that is affecting users in Canada.<br /><br />Our engineering teams are working to get services restored as soon as possible.</p>tag:status.tracktik.com,2005:Incident/175632712023-06-13T18:54:14-04:002023-06-13T18:54:14-04:00TrackTik Service Disruption<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>18:54</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>15:30</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing a service disruption that may be affecting report PDF generation, data replication and email notifications.<br /><br />Our Engineering team is working to identify the root cause and implement a solution. Users in the US East may be affected.</p>tag:status.tracktik.com,2005:Incident/174815172023-06-05T15:31:06-04:002023-06-05T15:32:12-04:00Degradation of the Runsheet feature<p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>15:31</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>14:15</var> EDT</small><br><strong>Monitoring</strong> - At approximately 10:30 AM EST today, we experienced a service disruption that may have affected a limited number of customers utilizing the Run sheet features.<br />Initial analysis indicates a database performance issue for some requests bringing the system to an impacting service disruption. Which has since been resolved<br /><br />During that time, the web portal and mobile apps may have been slow or unresponsiveness to accessing the Run sheets<br />For any questions or concerns, please do not hesitate to contact our customer support team.</p>tag:status.tracktik.com,2005:Incident/169128232023-04-25T11:45:10-04:002023-04-25T11:45:10-04:00Upcoming Scheduled Maintenance (US West)<p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>11:45</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>10:16</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>12:36</var> EDT</small><br><strong>Scheduled</strong> - We would like to inform you that on April 25th, 2023, we will be performing maintenance on US West (Oregon) clusters that will cause a downtime of up to 90 minutes. <br /><br />***This maintenance only affects clients on our US-WEST clusters. If you are impacted, you would be presented with a banner in your portal.***<br /><br />What to Expect<br />--------------<br />We will be using this time to apply upgrades and performance optimizations to ensure the stability of the software.<br /><br />During this maintenance window, users cannot access the web application (website), and features that require a connection will not be available in the TrackTik Guard Tour mobile application. Some examples of the affected components and features are:<br /><br /> - Signing and clocking in<br /> - Changing sites/zones<br /> - Dispatch/Runsheet completion<br /> - Notifications<br /> - Viewing Post Orders and Message Board<br /><br />Activities recorded on the mobile application during this period get uploaded to the server once the connection is re-established.<br /><br />Visit status.tracktik.com for updates or to sign up for maintenance and incident alerts.</p>tag:status.tracktik.com,2005:Incident/168415732023-04-13T12:30:17-04:002023-04-13T12:30:17-04:00Upcoming Scheduled Maintenance (US-EAST)<p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>12:30</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>11:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>17:18</var> EDT</small><br><strong>Scheduled</strong> - We would like to inform you that on April 13th, 2023, we will be performing a maintenance on our two US East and West clusters that will cause a downtime of up to 90 minutes. <br />This maintenance only affects our US-WEST and US-EAST clusters you will be presented with a banner in your portal if you are impacted.<br /><br />US-EAST: 11:15AM EST to 1.00PM EST <br /><br />What to Expect<br />--------------<br />We will be using this time to apply upgrades and performance optimizations to ensure the stability of the software.<br />During this maintenance window, users will not be able to access the web-application (website), and features that require a connection will not be available in the TrackTik Guard Tour mobile application. Some examples of the affected features are:<br /><br /> - Signing and clocking in<br /> - Changing sites/zones<br /> - Dispatch/Runsheet completion<br /> - Notifications<br /> - Viewing Post Orders and Message Board<br /><br />Activities recorded on the mobile application during this period will be uploaded to the server once the connection is re-established.<br /><br />Visit status.tracktik.com for updates or to sign up for maintenance and incident alerts.</p>tag:status.tracktik.com,2005:Incident/166782752023-04-13T11:47:15-04:002023-04-13T11:47:15-04:00Upcoming Scheduled Maintenance (US-WEST)<p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>11:47</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>10:16</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>Scheduled</strong> - We would like to inform you that on April 13th, 2023, we will be performing a maintenance on our two US East and West clusters that will cause a downtime of up to 90 minutes. <br />This maintenance only affects our US-WEST and US-EAST clusters you will be presented with a banner in your portal if you are impacted.<br /><br />US-WEST: 10:15AM EST to 11:45AM EST<br /><br />What to Expect<br />--------------<br />We will be using this time to apply upgrades and performance optimizations to ensure the stability of the software.<br />During this maintenance window, users will not be able to access the web-application (website), and features that require a connection will not be available in the TrackTik Guard Tour mobile application. Some examples of the affected features are:<br /><br /> - Signing and clocking in<br /> - Changing sites/zones<br /> - Dispatch/Runsheet completion<br /> - Notifications<br /> - Viewing Post Orders and Message Board<br /><br />Activities recorded on the mobile application during this period will be uploaded to the server once the connection is re-established.<br /><br />Visit status.tracktik.com for updates or to sign up for maintenance and incident alerts.</p>tag:status.tracktik.com,2005:Incident/166784442023-04-12T20:30:07-04:002023-04-12T20:30:07-04:00Upcoming Scheduled Maintenance (Canada)<p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>20:30</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>19:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>Scheduled</strong> - We would like to inform you that on April 12th, 2023, we will be performing a maintenance on our two Canadian clusters that will cause a downtime of up to 90 minutes. <br />This maintenance only affects our CANADA-1 and CANADA-2 clusters you will be presented with a banner in your portal if you are impacted.<br /><br />CANADA: 2:15PM EST to 3.45PM EST<br />CANADA2: 7:00PM EST to 8.30PM EST <br /><br />What to Expect<br />--------------<br />We will be using this time to apply upgrades and performance optimizations to ensure the stability of the software.<br />During this maintenance window, users will not be able to access the web-application (website), and features that require a connection will not be available in the TrackTik Guard Tour mobile application. Some examples of the affected features are:<br /><br /> - Signing and clocking in<br /> - Changing sites/zones<br /> - Dispatch/Runsheet completion<br /> - Notifications<br /> - Viewing Post Orders and Message Board<br /><br />Activities recorded on the mobile application during this period will be uploaded to the server once the connection is re-established.<br /><br />Visit status.tracktik.com for updates or to sign up for maintenance and incident alerts.</p>tag:status.tracktik.com,2005:Incident/166255482023-03-28T11:45:06-04:002023-03-28T11:45:06-04:00Upcoming Scheduled Maintenance<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>11:45</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>10:16</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>22:08</var> EDT</small><br><strong>Scheduled</strong> - We would like to inform you that on March 28th, 2023 at 10:15AM EST, we will be performing a maintenance lasting 90 minutes that will cause a downtime of up to 60 minutes. <br />This maintenance only affects our ASIA and EUROPE clusters. Affected clients will see a maintenance message on their portal. <br />The maintenance will end at 11:45AM EST.</p>tag:status.tracktik.com,2005:Incident/164033892023-03-09T11:44:36-05:002023-03-09T11:44:36-05:00Scheduled Maintenance Extended<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>11:44</var> EST</small><br><strong>Resolved</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>11:32</var> EST</small><br><strong>Investigating</strong> - We would like to inform you that the Scheduled Maintenance on March 9th, 2023 at 10:15AM EST is taking more time than expected and has been extended. We are working to re-establish services as soon as possible. Thank you for your patience.<br /><br />Please note, this maintenance only affects our VIRGINIA-1 and VIRGINIA-2 clusters.<br /><br />What to Expect<br />--------------<br /><br />During this maintenance window, users will not be able to access the web-application (website), and features that require a connection will not be available in the TrackTik Guard Tour mobile application. Some examples of the affected features are:<br /><br /> - Signing and clocking in<br /> - Changing sites/zones<br /> - Dispatch/Runsheet completion<br /> - Notifications<br /> - Viewing Post Orders and Message Board<br /><br />Activities recorded on the mobile application during this period will be uploaded to the server once the connection is re-established.<br /><br />Visit status.tracktik.com for updates or to sign up for maintenance and incident alerts.</p>tag:status.tracktik.com,2005:Incident/163813762023-03-09T11:15:13-05:002023-03-09T11:15:13-05:00Upcoming Scheduled Maintenance March 9th, 2023<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>11:15</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>10:16</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>16:21</var> EST</small><br><strong>Scheduled</strong> - We would like to inform you that on March 9th, 2023 at 10:15AM EST, we will be performing an emergency maintenance lasting 60 minutes that will cause a downtime of approximately 45 to 60 minutes. This maintenance only affects our VIRGINIA-1 and VIRGINIA-2 clusters. Affected clients will see a maintenance message on their portal. The maintenance will end at 11:15AM EST.</p>tag:status.tracktik.com,2005:Incident/157662082023-01-03T15:42:35-05:002023-01-03T15:42:35-05:00TrackTik Service Disruption<p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>15:42</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>15:37</var> EST</small><br><strong>Identified</strong> - We are currently experiencing a service disruption.<br /><br />Our Engineering team is working to identify the root cause and implement a solution. Users in the US East may be affected. <br /><br />We will send an additional update in 10 minutes.</p>tag:status.tracktik.com,2005:Incident/152621972022-12-15T12:04:46-05:002022-12-15T12:04:46-05:00TrackTik Service Disruption<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>12:04</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>12:04</var> EST</small><br><strong>Investigating</strong> - At 11:06 am EST today, we experienced a service disruption of 6 minutes that may have affected a limited number of customers in the North American regions. A change in the backend services took an unexpected time to complete.<br /><br />At 11:12 am EST, our Engineering team completed the return of the change; It took the server more time to return to a normal operating state than usual. All systems are back online, and users can access them. All data is safe and restored. <br /><br />If you have any issues logging back in, you can reach our support staff at support@tracktik.com.”</p>tag:status.tracktik.com,2005:Incident/111140122022-09-12T23:06:57-04:002022-09-12T23:06:57-04:00Issue with TrackTik Cloud Guarding Suite Zone access<p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>23:06</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>22:01</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix and have identified the issue. A fix is being deployed shortly.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>21:19</var> EDT</small><br><strong>Identified</strong> - At approximately 16:50 EST today, we experienced a service disruption that may have affected a limited number of customers utilizing the Guarding Suite. <br /><br />The incident's root cause is still under investigation; initial analysis indicates a database performance issue for some requests bringing the system to an impacting service disruption.<br /><br />During this time, accessing zones and certain functionalities may be diminished.<br />For any questions or concerns, please do not hesitate to contact our customer support team.</p>tag:status.tracktik.com,2005:Incident/106413662022-07-25T11:01:32-04:002022-07-25T11:01:32-04:00Scheduled Maintenance -<p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>11:01</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>10:15</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>14:17</var> EDT</small><br><strong>Scheduled</strong> - We want to make you aware that next July 25th, 2022 10:15am EST, there will be scheduled downtime of approximately 45mn during the maintenance period ending 11:00am EST.<br /><br />--------------<br /><br />Who is Impacted?<br />Only a subset of our North American (US East) client's will be impacted<br /><br />--------------<br /><br />What to Expect:<br /><br />We will be using this time to apply upgrades and performance optimizations to ensure the stability of the software.<br /><br />During this maintenance window, users will not be able to access the web-application (website), and features that require a connection will not be available in the TrackTik Guard Tour mobile application. Some examples of the affected features are:<br /> - Signing and clocking in<br /> - Changing sites/zones<br /> - Dispatch/Runsheet completion<br /> - Notifications<br /> Viewing Post Orders and Message Board<br /><br />Activities recorded on the mobile application during this period will be uploaded to the server once the connection is re-established.<br /><br />Visit status.tracktik.com for updates or to sign up for maintenance and incident alerts. Please do not hesitate to reach out to our Client Support team at support.tracktik.com</p>tag:status.tracktik.com,2005:Incident/102101712022-06-14T13:04:29-04:002022-06-14T13:04:29-04:00Degradation of service found outside of IVR's Network (Europe)<p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>13:04</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>13:03</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>21:06</var> EDT</small><br><strong>Investigating</strong> - Numbers calling from Europe may experience issues with IVR. An investigation is currently ongoing.</p>tag:status.tracktik.com,2005:Incident/100848512022-05-27T08:46:19-04:002022-05-27T08:46:19-04:00Degradation of service on our US-East infrastructures<p><small>May <var data-var='date'>27</var>, <var data-var='time'>08:46</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved. Amazon AWS closed their incident at 10:24 PM PDT.</p><p><small>May <var data-var='date'>27</var>, <var data-var='time'>00:51</var> EDT</small><br><strong>Monitoring</strong> - Situation seems stabilized and no errors have been reported recently. We are monitoring the situation until our hosting provider close the incident.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>22:34</var> EDT</small><br><strong>Identified</strong> - We have been informed of an ongoing incident with our hosting provider Amazon AWS in their US-East region caused by a third-party DNS provider. The DNS service being a critical networking component of the internet, this incident causes internet traffic to drop and degrade access to our web application. Amazon AWS is actively working on resolving the issue.</p>tag:status.tracktik.com,2005:Incident/97245182022-04-27T11:00:22-04:002022-04-27T11:00:22-04:00Upcoming Scheduled Maintenance May 11th, 2022<p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>11:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>10:15</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>15:39</var> EDT</small><br><strong>Scheduled</strong> - We want to make you aware that next May 11th, 2022 10:15am EST, there will be scheduled downtime of approximately 45mn during the maintenance period ending 11:00am EST,.<br /><br />--------------<br /><br />Who is Impacted?<br />Only a subset of our North American (US East) client's will be impacted<br /><br />--------------<br /><br />What to Expect:<br /><br />We will be using this time to apply upgrades and performance optimizations to ensure the stability of the software.<br /><br />During this maintenance window, users will not be able to access the web-application (website), and features that require a connection will not be available in the TrackTik Guard Tour mobile application. Some examples of the affected features are:<br /> - Signing and clocking in<br /> - Changing sites/zones<br /> - Dispatch/Runsheet completion<br /> - Notifications<br /> Viewing Post Orders and Message Board<br /><br />Activities recorded on the mobile application during this period will be uploaded to the server once the connection is re-established.<br /><br />Visit status.tracktik.com for updates or to sign up for maintenance and incident alerts. Please do not hesitate to reach out to our Client Support team at support.tracktik.com or 1-888-454-5606 for additional information</p>tag:status.tracktik.com,2005:Incident/96494962022-04-12T11:00:23-04:002022-04-12T11:00:23-04:00Upcoming Scheduled Maintenance April 12th, 2022<p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>11:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>10:16</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>13:20</var> EDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>11:22</var> EDT</small><br><strong>Scheduled</strong> - We want to make you aware that next April 12th, 2022 10:15am EST, there will be scheduled downtime of approximately 45 minutes during the maintenance period ending 11:00am EST.<br /><br />Who is impacted:<br /><br />Only impacting a subset of West US clients<br /><br />What to Expect<br />--------------<br />We will be using this time to apply upgrades and performance optimizations to ensure the stability of the software.<br />During this maintenance window, users will not be able to access the web-application (website), and features that require a connection will not be available in the TrackTik Guard Tour mobile application. Some examples of the affected features are:<br /><br /> - Signing and clocking in<br /> - Changing sites/zones<br /> - Dispatch/Runsheet completion<br /> - Notifications<br /> - Viewing Post Orders and Message Board<br /><br />Activities recorded on the mobile application during this period will be uploaded to the server once the connection is re-established.<br /><br />Visit status.tracktik.com for updates or to sign up for maintenance and incident alerts.</p>tag:status.tracktik.com,2005:Incident/95788652022-03-18T17:00:00-04:002022-03-18T19:33:53-04:00TrackTik Service Disruption<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>17:00</var> EDT</small><br><strong>Resolved</strong> - Between 5:07 PM to 5:28 PM EST today, an incident with our replication services made portal access inaccessible for some users in the Eastern US region.<br /><br />Our Engineering team identified and restored services without any loss to user data. <br />The root cause is still under investigation. Once we have more details, we will share them.</p>